Frequently asked questions
Q: How do I get from Phnom Penh to Ho Chi Minh City to see the doctor? A: Most patients travel overland through the Bavet - Moc Bai border crossing. Several bus companies run daily services between the two cities. Two operators publish their own journey times for this route: Giant Ibis states 6 hours over 240 km, and The Sinh Tourist states 7 hours over 300 km. Add the border stop on top, and schedules and fares change, so check them directly with the bus company before you travel.
Q: Do I need a visa to enter Vietnam? A: Vietnam's Ministry of Foreign Affairs publishes a visa-exemption list which records, for Cambodia, that holders of an ordinary passport are exempt from a Vietnamese visa, that the passport must be valid for at least 6 months, and that the stay must be no more than 30 days. That list cites an agreement in force since 1 January 2010 and was last updated 14 March 2025. For a consultation trip that is normally all you need. If your treatment could keep you in Vietnam longer than 30 days, the exemption does not cover it - Vietnam's official e-visa portal at evisa.xuatnhapcanh.gov.vn states the e-visa is valid for a maximum of 90 days, single or multiple entry. Rules change, so confirm your own situation with the Embassy of Vietnam in Phnom Penh before you buy a ticket.
Q: Can I cross the border at Bavet - Moc Bai? A: Moc Bai, in Tay Ninh province on the Vietnamese side, is named on Vietnam's official national tourism site among the land border gates where e-visa holders may enter and leave Vietnam. It faces Bavet on the Cambodian side. We do not publish the gate's opening hours, because the sources we could find disagree with each other - check them before you set out.
Q: What happens at the border while I am on the bus? A: Giant Ibis describes its own process this way: passengers must get off the bus at the border to receive an exit stamp in their passports, the crew attendant returns passports as passengers get off and collects them again on re-boarding to process them with Vietnamese immigration. Operators differ, so ask the company you book with how they handle it.
Q: What medical records should I bring with me? A: Your old X-ray, CT or MRI films and any written report, the medicines you are taking now in their original boxes, the name of any diagnosis you have already been given, any blood test results, and a note of what you have already tried. Reading the imaging you bring is included in the 10 USD consultation, at no extra charge.
Q: Can I bring my own medicines into Vietnam? A: The Embassy of Vietnam states that individuals entering Vietnam may bring personal medicine for their own medical treatment without an import licence. Controlled medicines are limited to no more than a 7-day supply for narcotic medicines and a 10-day supply for psychotropic medicines or medicines containing precursors, must be declared, must be labelled with the drug name, active ingredients, concentration, content and expiry date, and must come with a prescription. Bring the original boxes and the prescription paper.
Q: How much will the visit itself cost? A: The consultation is 10 USD as a full package, covering the examination, the doctor's advice and reading the imaging you bring. A joint injection starts from 190 USD. The price of any treatment is told to you in US dollars before you decide, and you pay at the reception counter after you have met the doctor. Your bus ticket, food and accommodation are separate and are not paid to us.